Shipping information

Domestic Shipping:

WE OFFER FREE SHIPPING ALMOST ANYWHERE IN INDIA Normally orders placed before 1 pm on a business day, we aim to deliver the same within 3 to 5 working days, provided that the  card security checks are complete, payment received and stock availability is confirmed. Orders Received on Sunday or during Holidays are dispatched the following working day(s). During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty/Local Body Tax over the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTORI Duty/ Local Body Tax charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

International Shipping:

We currently do not accept or undertake International/Overseas Orders. We will notify you if and when we start this service.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, after which the order cannot be cancelled www.beautyscentiments.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.hawkinsandbrimble.in and accept www.hawkinsandbrimble.in decision regarding the cancellation.

In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable product, the cost of the products will have to be borne by them.

In case of Gift Certificate
In case Gift Certificate have been issued by www.beautyscentiments.com or any of its authorized partners, the same cannot be returned. Also, the validity of the gift certificate cannot be extended. 

Cancellation of Order by www.hawkinsandbrimble.in
www.hawkinsandbrimble.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by www.hawkinsandbrimble.in for re-delivery shall be claimed from the User.

Replacement/ Return Policy by www.hawkinsandbrimble.in

In 7 days except the following:
1. Products perishable in nature
2. Gift Certificates 
3. Items that have been used or opened
4. An item not returned in the condition it was received.
5. Any item received by us in a damaged condition.
6. Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, if the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.